1. Return Eligibility
Our products are mainly food items, so returns are only accepted under the following conditions:
- The product arrived damaged.
- The product is not suitable for consumption for some reason.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Notify us of the issue within 2 days of receiving the product by emailing info@japanese-camel.com with your order number and details of the issue.
- Approval: Wait for our team to review your request. We will contact you to approve or deny your return request.
- Return Shipping: If approved, we will provide instructions for returning the product. Please ensure the product is securely packaged.
3. Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days, depending on your payment method.
- Rejected Refunds: If your return is rejected, we will contact you with the reasons for the rejection.
4. Non-returnable Items
- Items not in their original condition, damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 2 days after delivery.
5. Exchange Policy
We do not offer exchanges due to the nature of our products.
6. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the product arrived damaged or was incorrect.
7. Contact Information
For any questions regarding our Refund and Returns Policy, please contact us at info@japanese-camel.com.
