1. General Information

Brand Name: Japanese-Camel
Legal Business Name: Okeh Trading Services Co.
Location: Jordan, Amman, 11937 Wasfi Tal Street, Building #66, Office #402

2. Definitions

In these Terms and Conditions, the following definitions apply:

  • “We,” “Us,” and “Our” refer to Japanese-Camel (Okeh Trading Services Co.).
  • “You” and “Your” refer to the user of the website.
  • “Website” refers to www.japanese-camel.com.

3. Website Usage

  • Age Restrictions: There are no age restrictions for using our website.
  • Account Creation: Users must create an account to purchase products. Wholesalers must register as a wholesaler and provide an official business registration document.
  • User Responsibilities: When creating an account, users must provide accurate information and keep their login details confidential. Users must not engage in activities that could harm the website or other users.

4. Product Information

  • Product Descriptions: We provide storage instructions on each product, and customers must follow these instructions.
  • Pricing and Payment: Prices are subject to change without notice. We accept credit cards through third-party payment gateways, bank transfers via “Cliq,” and cash on delivery.

5. Order Processing and Shipping

  • Order Processing Times: Orders are processed within 1-3 days.
  • Shipping Methods and Delivery Times: We use third-party shipping service providers. Shipments within Jordan arrive within 1-2 days of shipment. International shipments take 2-10 days or more, depending on the carrier and location.
  • Shipping Restrictions: There are no shipping restrictions to specific locations, but delivery may not be possible to certain areas if delivery services are unavailable.

6. Returns and Refunds

  • Return Policy: Returns are accepted only if the product arrives damaged or is unsuitable for consumption. Customers must request a return within two days of receiving the product. We may not accept returns if the damage is due to misuse or improper storage.
  • Refund Conditions: Refunds are processed based on the payment method used and may take up to a month or more.

7. Intellectual Property

  • Trademarks and Copyrights: Our trademarks, logos, and website content are protected by intellectual property laws. Unauthorized use of our text, images, or any other content is prohibited. Sharing product or page links is allowed.
  • Content Use: Users are allowed to share links or screenshots of our content, provided it is not for malicious purposes.

8. User Conduct

  • Prohibited Actions: Users must not attempt to hack the website, misuse it, or engage in fraudulent activities directly or indirectly. Any behavior that threatens or could threaten the security or functionality of the website is prohibited.
  • Protective Actions: We reserve the right to take action against users who violate these terms, including suspending accounts or taking legal action.

9. Limitation of Liability

  • Disclaimer: We are not responsible for any data loss, website downtime, or other issues beyond our control. Our responsibility is limited to ensuring the delivery of paid orders.
  • Liability Limits: We are not liable for any indirect, incidental, or consequential damages arising from the use of our website.

10. Changes to Terms

  • Notice of Changes: We may notify users of changes to these terms via email. However, it is the user’s responsibility to check the website for updates.
  • Review and Update: These terms will be reviewed and updated as needed.

11. Contact Information

For any questions or concerns regarding these terms, please contact us at info@japanese-camel.com.